This Privacy Policy describes how Visit Lancaster PA ("we", "us") collects, uses, and shares information about you when you use visitlancasterpa.com (the "Site").

Information we collect

We collect three categories of information:

  • Information you provide. If you submit an event, claim a listing, sign up for a business account, or contact us, we collect the information you give us, including your name, email address, business name, and any details in your message.
  • Automatically collected information. When you visit the Site, we and our analytics providers collect information about your device and browsing activity: IP address, browser type, pages viewed, time spent, referring URL, and approximate location based on IP. We use Google Analytics 4 for this purpose.
  • Cookies and similar technologies. We use cookies for authentication (keeping you logged in to a business account), analytics, and storing site preferences. You can disable cookies in your browser; some Site features may not work without them.

How we use information

  • To operate, maintain, and improve the Site.
  • To respond to your inquiries, listings, claims, and event submissions.
  • To process payments for paid listing tiers (handled by our payment processor; we do not store credit card information).
  • To detect and prevent spam, fraud, and abuse.
  • To comply with legal obligations.

How we share information

We do not sell personal information. We share information only in these cases:

  • Service providers who help us operate the Site (hosting, analytics, payment processing, email delivery). These providers are bound by confidentiality obligations.
  • Legal compliance. If required by law, court order, or to protect our rights or the safety of others.
  • Business transfers. If Visit Lancaster PA is acquired, merged, or sold, your information may be transferred as part of that transaction.

Public listings

Business listing pages display business names, addresses, phone numbers, websites, and similar information that is intended to be public. If you are a business owner and want a listing removed or corrected, contact us at the address below.

Data retention

We retain account information for as long as your business account is active and as needed to provide our services. Analytics data is retained for 14 months by default per Google Analytics settings. Event submissions and claim requests are retained indefinitely as part of our directory records.

Your rights

Depending on your location, you may have rights to access, correct, or delete the personal information we hold about you, and to opt out of certain uses. To exercise these rights, contact us at hello@visitlancasterpa.com.

California residents have specific rights under the California Consumer Privacy Act (CCPA) including the right to know what personal information we collect and the right to request deletion. EU/UK residents have similar rights under the GDPR.

Children

The Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The "Effective" date at the top of this page reflects the most recent revision. Continued use of the Site after changes constitutes acceptance of the updated policy.

Contact

For privacy-related questions or to exercise your rights, contact us at hello@visitlancasterpa.com.